Jet Airways, which commenced operations on May 5, 1993, has within a short span of 14 years established its position as a market leader. The airline has had the distinction of being repeatedly adjudged India’s ‘Best Domestic Airline’ and has won several national and international awards.
Airline Code: 9W.
IATA Membership: Active Member and a member of the IATA Clearing House. Also a participant of the IATA Multilateral Agreement for Passengers and Cargo Traffic.
IATA Operational Safety Audit (IOSA) Registration: Jet Airways (India) Ltd. has earned the distinction of receiving the IATA Operational Safety Audit (IOSA) Registration. The airline has successfully completed the Operational Safety Audit and has entered into the IOSA Registry www.iata.org/registry.
IOSA is a quality audit programme under the continuing stewardship of IATA (International Air Transport Association). It is a globally recognised and accepted benchmarking and evaluation system for assessing the operational management and control systems of an airline. IOSA uses internationally accepted quality audit principles that ensure the audits are conducted in a standardised and consistent manner. Airlines use IOSA Registration for a variety of benefits, which include improving Safety within the airline, code share facilitation, and audit reduction.
With the implementation and international acceptance of IOSA the industry has achieved the benefits of cost-efficiency through a significant reduction in audits. The focus and scope of the IOSA audit is on proper documentation and implementation of standard operating procedures in various operational areas of the airline such as, Flight Operations, Aircraft Engineering and Maintenance, Flight Dispatch, Cabin Operations, Security, Ground Handling and Cargo.
The IOSA Programme is recognised by the member airlines of IATA as a benchmark for airline safety and quality.
Website: www.jetairways.com.
Jet Airways also offers an exclusive portal for travel agents, www.9wagents.com.
Fleet: Jet Airways’ current fleet consists of 49 B737 New and Next-Generation aircraft, 3 Airbus 340-300E, 2 Airbus 330-200 and 8 modern turbo-prop ATR72-500 aircraft. All the Boeing aircraft and Airbus A340E are powered by CFM 56 engines, the A330-200 by Rolls Royce Trent 772 B, while the ATR aircraft are powered by Pratt and Whitney 127 engines. The average age of the fleet is 5.3 years making it the operator of the youngest aircraft fleet in Asia.
Please click here for detailed information about our fleet.
Airline Network: Jet Airways flies to 50 destinations - 44 destinations within India and 6 international destinations. Please click here to view our route map.
Hubs: Mumbai (Primary Hub and Maintenance Base), Delhi, Kolkata, Chennai, Pune and Bengaluru are our Secondary Hubs.
Flights: Jet Airways operates over 340 flights daily to 50 destinations.
Same day return flights are available between:
Mumbai-Ahmedabad; Mumbai-Aurangabad; Mumbai-Bengaluru; Mumbai-Kolkata; Mumbai-Chennai; Mumbai-Delhi; Mumbai-Hyderabad; Mumbai-Indore; Mumbai-Jaipur; Mumbai- Raipur, Mumbai- Rajkot; Mumbai-Udaipur; Mumbai-Vadodara; Delhi-Ahmedabad; Delhi-Bengaluru; Delhi-Bhopal; Delhi-Chennai; Delhi-Kolkata; Delhi-Hyderabad; Delhi-Indore; Bengaluru-Hyderabad; Bengaluru-Chennai; Bengaluru-Kolkata; Chennai-Madurai; Pune -Bengaluru
Class of Service:
A. For our domestic sectors: Business branded - "Premiere"
For our International Sectors: First Class,Business
class branded - "Premiere" long-haul.
B. Economy
Configuration of aircrafts: Please click here to view our aircraft seat maps and the configuration.
Reservations: Co-hosted in SABRE. Reservations can also be made on all major Computerised Reservations Systems (CRS), e.g., ABACUS, AMADEUS, GALILEO, WORLDSPAN, GETS, AXCESS, TOPAS, INFINI, SITAR and GABRIEL. Twenty-four hour reservations facility at Mumbai, Delhi, Kolkata, Chennai and Bengaluru.
Jet Airways’ electronic ticketing service offered on www.jetairways.com enables passengers to book tickets to any destination on the airline’s route network through the Internet.
Jet Airways has set up call centres for International and Domestic flights & services that operate on a 24X7 basis.
Interactive Voice Response Payment & Ticketing Service (IVR): Jet Airways, has launched an Interactive Voice Response (IVR) based payment and ticketing service. The airline has adopted this unique IVR technology to make payment and ticketing service easily accessible to its passengers.
This service has been launched through Jet Airways 24x7 call centres wherein customers can now book and pay for their E-Tickets over an exclusively customized and secure IVR system. This latest service will allow customers to complete their reservation with their credit cards through a secure gateway and instantly receive their E-tickets via email, subject to certain terms and conditions.
Jet Airways has set up call centres for International and Domestic flights & services.
City Check-In: Facility available for passengers travelling on our domestic network with hand baggage only at Mumbai, Delhi, Kolkata, Chennai, Bengaluru and Indore. Passengers can check-in and collect their boarding pass at the city office at least two hours before the flight time and report at the airport 30 minutes before departure.
Same Day Return Check-in: Available throughout the network at stations/cities connected by same day return flights, provided both stations are connected online by the Departure Control System. Both boarding cards are handed over to passengers at the point of origin, thereby eliminating a second check-in and therefore, a shorter waiting time at the airport on the return flight. Such passengers would need to report at the airport for the return flight only 30 minutes before scheduled departure.
Tele-Check-In: Jet Airways stations have tele-check-in facilities for First class, Premiere passengers as well as Jet Privilege Blue Plus, Gold, Silver and Platinum Card members.Platinum and Gold Card members can tele-check-in 48 hours in advance. Silver and Blue Plus Card members can tele-check-in 24 hours in advance.Passengers may tele- check-in upto one hour prior to departure and must arrive at the airport check- in counter at least 30 minutes prior to departure.
However, Blue Plus members are required to report 45 minutes prior to departure. All passengers for International flights will need to tele-check-in upto four hours prior to departure. All are required to report 45 minutes prior to departure.
Web Check-in: Jet Airways’ online facility for Web Check-in is currently available for passengers holding a confirmed and valid E-ticket, anytime between 48 hours and 60 minutes prior to their flight departure, in 29 of the airline’s destinations across India. E-tickets can be issued through Travel Agents, Jet Airways portal, Jet Airways airport and city offices.
With this, Jet Airways has introduced yet another pioneering initiative that allows customers not only to select their preferred seat but also to print their boarding pass for their same day return flight on www.jetairways.com.
Kiosk Check-in: Kiosk Check-in is available for domestic flights and can be completed at Jet Airways’ kiosks located at the airport. When a customers uses kiosk check-in, the system performs a name check, verifies the PNR, enables passengers to select their preferred seats and print their boarding passes using the printer integrated with the kiosk. Kiosk Check-in enables passengers carrying only to proceed directly for security check and thus experience a hassle-free check-in. Currently, Kiosk check-in facility is available at the Mumbai, Delhi, Chennai and Bengaluru Airports.
Same day return tele-check in: Jet Airways’ First class, Premiere passengers as well as Jet Privilege Blue Plus, Gold, Silver and Platinum Card members can Tele- check-in for their same day return journey at the originating station. Passengers availing of this facility have to report at the airports 30 minutes prior to to departure. However, Blue Plus members are required to report 45 minutes prior to departure. This facility is available only when both the outbound and inbound sectors are on Jet Airways.
Check-In while Walk-In: Jet Airways introduces “check-in while walk-in” at Mumbai and Bengaluru airports With a view to ease the process of check-in Jet Airways, this new initiative will facilitate the airline’s passengers as also the airport staff and will supplement the kiosks as well as the existing check-in counters of Jet Airways. Using this solution, the mobile agent can quickly access and verify the travel reservation details of the passenger, complete check-in functions and generate a boarding pass, either Premiere or Economy, and book them on their choice of seats.
This facility would be introduced at the Metro airports first, followed by some of the other airports, with infrastructure related challenges.
Mobile Ticketing: Jet Airways and Hutch, one of India’s leading telecom service providers, have come together with a pioneering initiative - M-ticketing with JetWallet.
With this facility, Jet Privilege members can now book, pay and generate e-tickets on their phones by downloading the secure JetWallet application on to their GPRS enabled Hutch phones. Once JetWallet is installed, JP members can use the same for booking tickets using their unique activation code generated while downloading, pay using credit cards and generate an e-tickets on domestic sectors in Indian currency.
This solution allows customers to view past tickets, change, cancel and refund the e-tickets booked through JetWallet, subject to certain terms and conditions.
Seat Request: First class and Premiere passengers are requested to indicate their seat preference at the time of reservation. Advance Seat Reservation Facility to Economy Class passengers is available for our international flights between India and London Singapore & Kuala Lumpur. This can be done at the time of making a booking.
Meal Request: All Jet Airways passengers are requested to indicate their meal preference at the time of reservation.
Airport Lounges: First class, Premiere passengers and Jet Privilege members have the facility of waiting at airport lounges in certain airports.
Passengers are offered complimentary beverages and snacks in these lounges.
Facilities for the Physically Challenged: Physically challenged passengers can make a request while booking their flight and an attendant with wheelchair will be arranged. For more information regarding passengers with special needs, please click here.
Baggage Clearance: Jet Airways ensures speedy baggage delivery on arrival at all destinations.
Check-In Facilities for Overseas Passengers: To assist overseas passengers, Jet Airways have check-in counters at Terminals 2A (2200-1000 hrs) and 2C (2200-0700 hrs.) at the Chhatrapati Shivaji International Airport, Mumbai.
Through Check-in: Passengers departing on Jet Airways services and connecting onto British Airways flights out of Mumbai, Delhi and Chennai; Northwest, Swiss, Saudi Arabian Airlines, Kenya Airways, Qatar Airways out of Mumbai; Emirates and Gulf Air out of Mumbai, KLM out of Delhi; Cathay Pacific out of Mumbai and Delhi; Lufthansa out of Mumbai, Delhi, Chennai, Bengaluru, Hyderabad and via London Heathrow; Qantas out of Mumbai and Singapore; American Airlines via Delhi and our International Gateway London Heathrow United Airlines, SN Brussels via the London Heathrow Gateway and Air France out of Mumbai, Delhi and via London Heathrow, Alitalia via Mumbai, Delhi; Thai Airways via Bangkok and our International Gateway London Heathrow can now be through checked-in to their final destinations.
This means that their luggage is through labelled and boarding passes issued for their onward international flights.
This facility is also available for passengers arriving on British Airways services and connecting onto Jet Airways flights via Mumbai ,Chennai and Delhi; for passengers arriving on KLM via Delhi ; passengers on Northwest and Cathay Pacific services and connecting on to Jet Airways flights via Delhi and Mumbai respectively; for passengers arriving on Lufthansa via Mumbai, Delhi, Chennai, Bengaluru, Hyderabad and via London Heathrow; and for passengers arriving on Emirates, Gulf Air, Swiss, Saudi Arabian Airlines, Kenya Airways Emirates and Qatar Airways services connecting onto Jet Airways services via Mumbai. This facility is available for passengers arriving on Qantas via Mumbai and Singapore; for passengers arriving on Air France via London Heathrow, Delhi and Mumbai, on American Airlines via London Heathrow and Delhi, United Airlines , SN Brussels via London Heathrow Alitalia via London Heathrow, Delhi and Mumbai (Customs formalities will have to be completed by passengers at the respective airports).
Jet Airways passengers flying to any destination within India and connecting to another flight of the airline through our hubs at Bengaluru, Kolkata, Chennai, Delhi, Mumbai, Pune and Hyderabad can avail the Through Check-in facility to their final destination within India.
Interline: Jet Airways has interline agreements with 133 international airlines which allow passengers to use interline documents on Jet Airways for their travel.
Jet Airways also has interline agreements with 64 carriers for carriage of cargo to their destinations.
JetPrivilege: JetPrivilege was relaunched in July 2004 making it India’s first 5 tiered programme, each with its own unique set of privileges. It had added features such as Personalized interactive online access access to membership, ease of enrollment, multiple mileage earning opportunities, accrual of JPMiles on Jet Airways facilities, wide range of Program Partners.
BENEFITS AND PRIVILEGES: JetPrivilege members are entitled to a range of special benefits and privileges befitting their tier status, as mentioned below:
Web check-in, Tele check-in, Kiosk check-in, Check-in at First class, Première counters for JP Platinum, JP Gold and JP Silver members can check-in at the First class, Première counters, even when traveling Economy class. Jet Airways Citibank Gold Credit Cardholders can avail of this facility at airports in India. JP Platinum and JP Gold members and PREMIERE passengers can also check-in at the exclusive Park Avenue counter at London Heathrow, Lounge access Additional baggage allowance , Guaranteed reservation up to 24 hours before departure , Priority stand-by, Upgrade vouchers.
Benefits on partner Airlines KLM and GULF AIR: JP Platinum, JP Gold and JP Silver members can check-in at Business class or First class counters and get additional baggage allowance when travelling on KLM and Gulf Air, irrespective of the class of travel. JP Platinum and JP Gold members can use the lounges at select international airports when traveling on KLM and Gulf Air, irrespective of their class of travel. JP Platinum, JP Gold and JP Silver get Priority luggage handling on Gulf Air.
PARTNERS: ENHANCED PARTNERSHIPS: A large and varied list of Programme Partners allows Jet Privilege members to enjoy special benefits across various travel-related industries. Our Programme Partners include some of the leading names in banking, airlines, hospitality, car rental, telecommunication services and publishing. Some of our global partners have a prominent presence in the international cities that Jet Airways now flies to. JetPrivilege members not only earn JPMiles when they fly with us, but also when they avail the services of our carefully chosen partners.
JetPrivilege provides members with an exclusive opportunity to earn Partner JPMiles whilst they take a scheduled flight with Airline Partners, Lufthansa, KLM Royal Dutch Airlines, SWISS, Austrian Airlines, THAI, Northwest Airlines, Gulf Air and Qantas on a qualifying ticket / sector. They can also redeem JPMiles for Award Tickets on flights operated by Airline Partners - Lufthansa, KLM Royal Dutch Airlines, SWISS, Austrian Airlines, THAI, Northwest Airlines, Gulf Air, Qantas and British Airways.
Jet Airways has forged frequent flyer alliances with Air France and South African Airways.
JetPrivilege members can now accrue and redeem JP Miles by flying Air France from Bengaluru, Chennai, Delhi, Mumbai and onwards to 185 destinations across the globe. Similarly, JetPrivilege members taking South African Airways flights from Mumbai to Johannesburg can get themselves conveniently connected to 34 cities in 25 countries, and access to over 20 South African domestic routes. JP members can also accrue and redeem JPMiles by flying South African Airways.
It has also partnered with “Worldhotels” which has over 500 properties worldwide, with telecom service provider Sim Airways to stay connected with the world with ONE international roaming number, and AVIS, the car rental provider with whom the partnership has gone global with over 5,000 car rental locations to choose from.
A Jet Airways frequent flier member also earns JPMiles through our programme partners – Hilton Hotels & Resorts, Hyatt Hotels & Resorts, The Leela Palaces & Resorts, ITC-Welcomgroup, Oberoi Hotels & Resorts, Radisson Hotels & Resorts, The Park Hotels, Hertz Car Rentals and Avis Car Rentals, Matrix cellular services.
Citibank and MasterCard are co-brand partners for the Jet Airways Citibank Credit Card.
Moreover, JP members now have the advantage of complete online access to their account through the airline website www.jetairways.com. This enables them to access their personal JP account information anytime, anywhere.
Visit India Fares: We offer special "VISIT INDIA USD FARES" for 7-day, 15-day and 21-day travel. Please click here for detailed information.
Holiday Packages: A range of innovative Jet Escapes travel packages in association with India’s leaading hotels and resorts. Packages are inclusive of return airfares.
In-flight Facilities: Jet Airways passengers are warmly greeted on board by our multinational crew offering welcome drinks, fresh juices and refresher towels.
Pillows and blankets are available on request on all flights.
A wide choice of newspapers and magazines are offered. The monthly Inflight magazine JetWings is placed in each seat pocket for your pleasurable reading. Premiere passengers may request for exclusive stationery.
Jet Airways offers customers exemplary inflight services in First class, Premiere and Economy classes on all sectors. A choice of vegetarian or non-vegetarian snacks and hot meals are offered in First class, Premiere and Economy class. All meals are cooked in pure vegetable oil. We also offer a variety of special meals to cater to your every need. Passengers can request for a special meal to be catered onboard 24 hours prior to their flight with our reservations department. During flight, the Crew will take special care of unaccompanied minors. A special giveaway ‘ Jetkids’ is offered to Children for their recreation.
For our International Operations, we have multinational Cabin Crew to cater to our valued customers. A wide-choice of in-flight entertainment, gourmet meal service using elegant cutlery, exquisite French Wines and Swiss Chocolates, and the finest assortment of coffee and tea. Passengers can choose from signature Continental, Oriental and Indian menus which will be served on request.
Choice of Australian wines and liquor, comfortable seating, in-flight audio-video, brewed coffee are all available in the Economy class.
Internationally, the IFE systems are available on a selected fleet strength of seven aircrafts; three Airbus A340-300, one A330-200 and three Boeing B737-800 aircraft.
“JetScreen“ is also available on aboard these international flights, with a choice of Hollywood and Bollywood movies from the latest blockbusters to all- time classics. Regional cinema in Tamil, Gujarati and Punjabi languages with English subtitles, Sports, Short features features include ‘Everybody Loves Raymond” to the Indian stock market’s success stories in Wizards of Dalal Street and children’s programmes. We also screen Film Festivals that celebrate the finest in world cinema.
On the Airbus 340 and A330 aircraft we offer state-of-the-art Panasonic 3000i AVOD(Audio Video On Demand) entertainment to every single passenger on the Airbus 340 and A330. The film and audio content is changed on a bi-monthly basis.
Eight music channels are also offered to the passengers. These include a selection of the latest Bollywood numbers, international Pop music, melodious ghazals, soulful Jazz, Classical Indian and Western music and more.
A selection of 5 multi-level and multi -player games and iXPLOR, an innovative moving map that gives locational insights into the flight plan is available to all the passengers as well.
Boeing 737 – 800 (winglets) -For our “Première” passengers flying internationally to Singapore and Kuala Lumpur on board our Boeing 737 aircraft we offer an individual Personal Entertainment Appliance (PEA), a handheld device capable of delivering Audio-Video-On-Demand. We offer five English, four Hindi and two Tamil movies here. All Hindi and Regional movies have English subtitles.
In Economy class, dropdown screens provide route-specific main screen entertainment that changes depending upon the direction (outbound / inbound). Feature films and TV shorts compilations are changed once a month. Fresh titles are added on a bi-monthly basis.
A selection of eight audio channels is also offered to all passengers.
Jet Airways on its select domestic flights offer “JetScreen”, the in-flight entertainment for domestic air travellers. This state-of-the-art Panasonic eFX system will offer Jet Airways’ customers on demand audio and video entertainment in Premiere and Economy classes. Domestic passengers on–board Jet Airways’ new generation Boeing 737-800 aircraft with winglets will also have access to over 100 hours of award wining shows from Bollywood and Hollywood, eight audio channels and over 70 audio CDs, games and iXplor - an innovative moving map that gives locational insights into the flight plan.
This system provides for nine inch video monitors mounted with touch screens in Premiere and a seven inch touch screen monitor at the back of every seat in economy class. These individual LCD screens are currently the biggest in the Indian skies
JetWings International, a bi-monthly magazine is placed in each seat pocket of all our international flights.
Jet Airways flights are non-smoking flights.
In accordance with the Government of India’s regulations, consumption of alcohol is not permitted on Jet Airways’ domestic flights.
Safety instructions and Emergency procedures are explained by the Cabin Crew on each flight in Hindi and English. Safety Briefing cards are placed in each seat pocket for additional details.
On our International flights Safety instructions and Emergency procedures are demonstrated by the use of safety video on each of these flights in Hindi and English. Safety Briefing cards are placed in each seat pocket for additional details.
Safety Instruction Manuals in Braille are placed on all Jet Airways’ flights for visually impaired passengers,
Jet Airways Cabin Crew is trained to a very high standard of Safety and First Aid by Instructors with International experience.
A first-aid kit is available with the cabin crew. Passengers are requested to refrain from using electronic devices during take-off and landing.
Cellular phones must always be in ‘Power Off’ mode from the time of boarding the aircraft till disembarkation.
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